News Articles Grouped by Tag
Health check for medical information: auditing 17 European depts. PIPA 09
10 07 2009
As a manager of a Medical Information or Medical Affairs department, you never know how well you are doing until you have to go through an audit or regulatory inspection. They may closely examine only part of your practices. Would you love to be able to know from an independent consultant and auditor about your department? At the PIPA conference Information Impact Awards, Charlotte Wormleighton, European Medical Information Director, AstraZeneca, runs through the methodology we used to audit 17 Western Europe markets using an innovative idea….. the phone.
WOW your customers - Quality Ways of Working (WOW)
26 11 2008
How to document and manage your business processes and training to build in quality and make it consistent. Includes two great tips on WOW (Ways of Working). Sarah Dunnett, Baxter Healthcare. From DIA Medical Information & Communications meeting 2008 Ljubljana
