News Articles Grouped by Tag
Are you employing Welcomers or Robots?
04 03 2012
Every business needs to have “Welcomers” on the front line to succeed. So who are Welcomers? They are people who give outstanding customer service. You always know when you’ve met one as they make a lasting impression. The Welcomers Edge. Unlocking the Secrets of Repeat Business by Richard R Shapiro is a must read book for every Medical Information & Medical Affairs Manager. Find out if you have a team that includes Welcomers, Robots, Indifferents or Hostiles. Learn how to turn your Robots into Wannabee Welcomers.
Help! I want to go freelance.
06 10 2011
How do I go freelance? I get so many emails from people I know who want to go down this route, so here’s my advice – for what it’s worth.
We all get it wrong sometimes - writing skills
25 02 2011
A webpage offering a course in Scientific Medical Writing failed the first test of writing – proofreading and grammatical errors. The author probably didn’t have English as their first language but what should they have done? Find out the 5 lessons learnt from this example.
Had enough? Follow your dream
03 12 2010
I’ve had enough.
When you’ve had enough of your job and just can’t take it any more, what do you do next? Words from the heart from someone who’s been there and turned their life around.
How helpful are your emails or letters? Have they got CTA?
20 07 2010
You may write clearly using a Plain English style but it there a clear CTA? Not sure what I mean? Why it’s a….
Forget balance – think blending
17 03 2010
As we struggle to position the place for social media in medical communications, the concept of blending perfectly explains the shifts in our lifestyle stimulated by smartphones and social media. Ditch the concept of work-life balance and embrace blending.
Dearest Blog
14 03 2010
Dearest Blog,
I’m sorry that you have been so neglected lately and feel like you are not wanted. Believe me when I say that I think about you so much and long to spend more time with you. I know I’ve been so preoccupied lately with that exciting…..
Welcome to the real world
12 01 2010
Using the metaphor of swimming in a pool versus swimming in the sea, can we gain insights to the experience of trying to find medical information on our products for our customers?
Are you struggling? Overwhelmed by work
23 10 2009
Are you struggling to cope with work? Some tips and ideas that you can try today to help reduce the workload and ease off the stress.
Here are some magic numbers 20, 10, 3, 2, 1. What do they mean? Some advice from a fellow workaholic.
Medical Communications over the years. DIA US Med Comms 2009
19 03 2009
Chuck Depew, gsk, reflected on how medical information has changed over the past 20 years that the DIA US Medical Communications workshop has been running. The hot topics seem to be the same: comparing service dimensions and solving management problems, legal and regulatory issues, how technology can be a tool and career advancement in medical communications. However more recent challenges include Medical Science Liaisons – friend or foe, globalisation, e-everything and scientific publications.
Life after redundancy
09 04 2008
Another person, another statistic. Another short email from a friend explaining they no longer had a job. Some personal reflections on life after losing your job through redundancy. Ideas, tips and advice.
The Comfort Zone
20 01 2008
Many of us had the opportunity to take time out from work over the Christmas holiday period. Did you get the chance to do something new and challenging or was it time to relax with family & friends?
