News Articles Grouped by Tag
Compliance 101. DIA US Med Comms 2011
09 03 2011
As Monica Kwarcinski, Purdue Pharma, reminded us, compliance wasn’t even on the Medical Communications landscape 15 years ago. Today, it’s a very different story. The whole area has become formalised into Medical Information practice and expanded to encompass all of our activities. These are my take-home messages about compliant activities in Med Info from this great 3 hour tutorial at the 2011 DIA US Med Comms workshop.
How to "nudge" your customers to report more AEs. PIPA 09
10 07 2009
The winner of the PIPA Information Impact awards, Rayna Malde and Stuart Mudunkotuwe, AstraZeneca, has some great ideas of how to encourage doctors to return more adverse events forms to prevent under-reporting. Appeal to their professionalism, be quick to send forms and be polite were just some of the messages from Rayna.
Health check for medical information: auditing 17 European depts. PIPA 09
10 07 2009
As a manager of a Medical Information or Medical Affairs department, you never know how well you are doing until you have to go through an audit or regulatory inspection. They may closely examine only part of your practices. Would you love to be able to know from an independent consultant and auditor about your department? At the PIPA conference Information Impact Awards, Charlotte Wormleighton, European Medical Information Director, AstraZeneca, runs through the methodology we used to audit 17 Western Europe markets using an innovative idea….. the phone.
WOW your customers - Quality Ways of Working (WOW)
26 11 2008
How to document and manage your business processes and training to build in quality and make it consistent. Includes two great tips on WOW (Ways of Working). Sarah Dunnett, Baxter Healthcare. From DIA Medical Information & Communications meeting 2008 Ljubljana
The quality of our expectations determines the quality of our actions. DIA 2008
26 10 2008
What does quality management in medical information mean? Lillian Auberson, Actelion, explained how quality is managed through policies, defined processes and customer review. And a new talking point – should enquiry responses use colour to highlight key information? From the DIA Medical Information & Communications conference Ljubljana 2008.
Six Sigma – a mindset not just a toolkit. DIA US 2008
30 06 2008
How Six Sigma can be used in Medical Information to improve efficiencies and effectiveness.
