News Articles Grouped by Tag
Are you employing Welcomers or Robots?
04 03 2012
Every business needs to have “Welcomers” on the front line to succeed. So who are Welcomers? They are people who give outstanding customer service. You always know when you’ve met one as they make a lasting impression. The Welcomers Edge. Unlocking the Secrets of Repeat Business by Richard R Shapiro is a must read book for every Medical Information & Medical Affairs Manager. Find out if you have a team that includes Welcomers, Robots, Indifferents or Hostiles. Learn how to turn your Robots into Wannabee Welcomers.
Just get on with it! Procrastination
16 02 2011
Like many of you, I always have an endless to do list and more work than I can reasonably handle. Or do I?
When I finally write down my list, it never looks so bad. Sure, it’s too long but at least I know what I need to worry about, rather than worrying about the unknown. But still there is a problem. Procrastination.
5 top tips from a productivity expert, Stever Robbins, aka Get-It-Done Guy.
It's not all about the money.
14 01 2011
How do you motivate your staff besides a pay rise (which are often below inflation rates) or a performance-related bonus? It’s the small things that count most and give people a warm glow. The 5 rules of motivation through reward revisited.
Peter's Practical Words of Wisdom on Project Management
17 10 2010
Peter Nacke’s words of wisdom in successfully establishing a Global Medical Information function. His project team chose, installed and validated a Global Medical Information system in just 4 months! Peter shares his top 7 tips for getting a project done. DIA European Medical Information & Communications conference 2010, Lisbon.
