News Articles Grouped by Tag
Outsource or Off-shore – the choice is yours!
10 03 2009
Experiences of off-shoring part of the Pfizer US medical information service to customer contact center to India. A presentation at the DIA 2009 US Med Comms Workshop.
Got to keep the customer satisfied. DIA US 2008
12 03 2008
Listening to healthcare professional and patient customers – identifying their needs, promoting the value of the Voice of the Customer (VOC) and measuring customer satisfaction effectively. Part 3 DIA Medical Communications Conference review. How to measure customer satisfaction and bring the voice of the customer to your company
Managing Contact Centers – DIA US 2008
11 03 2008
Managing contact centers & IVR programmes. How you can control and manage call centres and develop Interactive Voice Response (IVR) self-service programmes. Part 2. Meeting review of DIA Medical Communications Conference March 2008, Florida, US.
